PRIVACY POLICY

Effective Date: 04/01/2022

RealPros Management LLC (“RealPros Management,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our website visitors, prospective residents, applicants, residents, property owners, vendors, contractors, and business partners. This Privacy Policy describes the types of information we may collect from you or that you may provide when you visit our website, communicate with us, submit rental inquiries or applications, request services, access resident portals, participate in our programs, or otherwise interact with us (collectively, the “Services”), and our practices regarding the collection, use, maintenance, protection, and disclosure of such information.

By accessing or using our website or Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, storage, and disclosure of information as described herein. If you do not agree with this Privacy Policy, please do not use our website or Services.

What This Privacy Policy Covers

This Privacy Policy applies to information collected:

    • Through our website and online platforms;

    • Through rental inquiries, leasing communications, resident portals, maintenance requests, and service requests;

    • Through email, telephone, text message (SMS), and other electronic communications between you and us;

    • Through authorized third-party property management, screening, payment, and leasing platforms;

    • Through interactions with our advertisements, listings, applications, or services that reference this Privacy Policy.

This Privacy Policy does not apply to information collected by third parties whose privacy practices are governed by their own policies, including listing websites, payment processors, screening providers, social media platforms, or other external services.

 

Information We Collect

We may collect information that identifies, relates to, describes, references, or can reasonably be associated with an individual (“Personal Information”).

The categories of information we may collect include:

Contact Information

    • Full name

    • Mailing address

    • Email address

    • Telephone number

Leasing and Residency Information

    • Rental history

    • Employment information

    • Income verification information

    • References

    • Emergency contact information

    • Occupancy information

    • Lease-related information

Application and Screening Information

    • Information submitted through rental applications

    • Identity verification information

    • Background screening information where legally permitted

    • Credit-related information where legally permitted

Financial Information

    • Payment information

    • Billing information

    • Transaction records

Service Information

    • Maintenance requests

    • Customer support communications

    • Resident communications

    • Vendor communications

Website Usage Information

    • IP address

    • Browser type

    • Device information

    • Operating system

    • Geographic region

    • Website activity and usage patterns

Communications Information

    • Email communications

    • SMS communications

    • Call records

    • Inquiry forms

  • Survey responses

How We Collect Information

We may collect information:

Directly From You

When you:

    • Submit a rental inquiry;

    • Schedule a property tour;

    • Complete an application;

    • Sign a lease;

    • Submit maintenance requests;

    • Contact us by phone, email, text message, or website form;

    • Participate in surveys or promotions.

Automatically

Through technologies such as:

    • Cookies

    • Web beacons

    • Pixel tags

    • Analytics tools

    • Log files

From Third Parties

Including:

    • Property listing services

    • Tenant screening providers

    • Credit reporting agencies

    • Payment processors

    • Property management software providers

    • Publicly available sources

    • Business partners and service providers

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, enhance user experience, analyze website performance, and support security measures.

Types of cookies may include:

Essential Cookies

Necessary for operation of the website and core functionality.

Performance Cookies

Used to analyze traffic patterns and website performance.

Functional Cookies

Used to remember user preferences and improve user experience.

Marketing and Analytics Cookies

Used to understand user engagement and improve our marketing efforts.

You may disable cookies through your browser settings; however, some website features may not function properly.

Google Analytics and Similar Services

We may use analytics services, including Google Analytics, to understand how visitors use our website. These services may collect information including IP addresses, browser information, pages visited, and user interactions.

Use of such services is subject to the privacy policies of the respective providers.

Google reCAPTCHA

To protect our website against spam, fraud, and abuse, we may utilize Google reCAPTCHA.

Google may collect information including:

    • IP address

    • Browser and device information

    • Mouse movements and interactions

    • Language settings

    • Referring pages

The use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.

How We Use Information

We may use information collected from you for legitimate business purposes, including:

    • Providing property management services;

    • Responding to inquiries;

    • Processing rental applications;

    • Verifying identity and eligibility;

    • Managing leases and resident relationships;

    • Coordinating maintenance and repairs;

    • Processing payments;

    • Providing customer support;

    • Operating, maintaining, and improving our Services;

    • Sending service-related communications;

    • Preventing fraud and enhancing security;

    • Complying with legal and regulatory obligations;

    • Protecting the rights, property, safety, and interests of RealPros Management, residents, property owners, vendors, and the public;

    • Enforcing our agreements, policies, and procedures.

Email, Phone, and SMS Communications

By providing your contact information, you consent to receiving communications from us related to our Services, including:

    • Leasing communications;

    • Appointment reminders;

    • Application updates;

    • Resident notifications;

    • Maintenance updates;

    • Account-related communications;

    • Operational notices;

    • Legal and compliance notices.

Where permitted by law, we may also send marketing and promotional communications.

You may opt out of marketing communications; however, you may continue to receive service-related, transactional, legal, and operational communications.

Sharing of Information

We do not sell your Personal Information.

We may share information with:

Property Owners

To facilitate management of properties under our care.

Service Providers

Including:

    • Property management software providers;

    • Payment processors;

    • IT providers;

    • Maintenance vendors;

    • Contractors;

    • Professional advisors.

Screening Providers

For rental application processing and verification.

Government and Legal Authorities

When required by law or when necessary to:

    • Comply with legal obligations;

    • Respond to legal requests;

    • Protect rights and safety;

    • Prevent fraud or unlawful activity.

Corporate Transactions

In connection with mergers, acquisitions, financing transactions, reorganizations, asset sales, or similar business transactions.

Any successor entity may continue to use Personal Information in accordance with this Privacy Policy.

Data Retention

We retain information for as long as reasonably necessary to:

    • Provide Services;

    • Maintain business records;

    • Fulfill contractual obligations;

    • Resolve disputes;

    • Enforce agreements;

    • Comply with legal, tax, accounting, Fair Housing, and regulatory requirements.

We reserve the right to retain information for longer periods where permitted or required by law.

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect Personal Information.

However, no method of transmission over the Internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of any information transmitted to or stored by us.

You are responsible for maintaining the confidentiality of any account credentials and for safeguarding access to your devices.

Third-Party Websites

Our website may contain links to third-party websites and services.

We are not responsible for the content, security, or privacy practices of third-party websites. Your use of third-party services is governed by their respective policies.

Children’s Privacy

Our Services are intended for individuals who are at least 18 years of age.

We do not knowingly collect Personal Information from children under 18 years of age. If we become aware that such information has been collected, we may delete it.

State Privacy Rights

Residents of certain states may have privacy rights under applicable law, including rights to access, correct, or delete certain Personal Information.

Requests may be submitted using the contact information provided below.

We reserve the right to verify the identity of any requestor before processing requests.

International Users

Our Services are operated in the United States.

By using our Services from outside the United States, you consent to the transfer, processing, and storage of information in the United States and other jurisdictions where our service providers operate.

Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice.

Any changes will become effective upon posting the revised Privacy Policy on our website unless otherwise required by law.

Your continued use of our Services following the posting of updates constitutes acceptance of the revised Privacy Policy.

Contact Information

If you have questions regarding this Privacy Policy, please contact:

RealPros Management LLC

Email: info@realprosmanagement.com

Phone: (214) 702-2494

Website: www.realprosmanagement.com

SMS TERMS & CONDITIONS

RealPros Management LLC – SMS Terms & Conditions

1. Program Description

By opting in to receive SMS communications from RealPros Management LLC, you agree to receive text messages related to our property management services, including:

    • Leasing inquiries;

    • Property tour scheduling;

    • Application updates;

    • Resident communications;

    • Maintenance notifications;

    • Account alerts;

    • Service announcements;

    • Customer support communications.

2. Message Frequency

Message frequency may vary based on your interactions with our Services and account activity.

3. Message and Data Rates

Message and data rates may apply according to your wireless carrier’s plan.

4. Consent to Receive SMS Messages

By providing your mobile telephone number and opting in, you expressly consent to receive SMS messages from RealPros Management LLC.

Consent is not a condition of purchasing any product, service, lease, or rental opportunity.

5. Opt-Out Instructions

You may opt out of SMS communications at any time by replying STOP to any message.

After opting out, you may receive a final confirmation message. No additional SMS messages will be sent unless you opt in again.

6. Help and Customer Support

For assistance, reply HELP to any SMS message or contact:

Email: info@realprosmanagement.com

Phone: (214) 702-2494

7. Privacy

Information obtained through our SMS program is subject to this Privacy Policy.

No mobile information, SMS consent information, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers solely for the purpose of operating and supporting our messaging services.

8. Limitation of Liability

SMS delivery is subject to effective transmission by wireless carriers and network providers.

RealPros Management LLC is not responsible for delayed, undelivered, misdirected, interrupted, or failed messages due to carrier issues, network outages, technical failures, or circumstances beyond our reasonable control.

9. Modifications

We reserve the right to modify these SMS Terms & Conditions at any time.

Updated terms will become effective upon posting on our website.

Continued participation in our SMS program constitutes acceptance of any revised terms.

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